I know it sounds like an obvious question but given the potential impact on our clients I just wanted to make 100% sure!
We're a consultancy who use G Suite and therefore all of our employees login to Jira/Confluence Cloud using their Google accounts. Therefore we will make the changes Atlassian are advising in preparation for the rollout of G Suite group based syncing on 28th April.
However, we have a lot of clients who also use our Jira/Confluence Cloud, logging in with the accounts we set up for them directly in Jira/Confluence. I don't want to unnecessarily email them to tell them about the changes so am I right in assuming users set up directly in User Management will be unaffected?
Thanks for your help.
I think that users set up directly in User Management will be unaffected. When G suite group-based syncing occurs, this is what Atlassian says will happen for them -
"Existing users on your Atlassian site (not in the synced groups)—We can't link them to their G Suite account. Enable Atlassian account to solve this issue."
Have you ever noticed that fixing specific problems might be a door opener for a bigger challenge, affecting a wider audience? This was exactly the case when we, as a service company working with mul...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs