An "error occured" message in GreenHopper


GreenHoper worked fine for me, but all of suddenly, I got two errors like described here:

I tried the suggested steps, to remove the Feedback module, and this eliminated one of two errors (the one with 1.0.8-beta string in pointed resource path). Please see the attached screenshot about the remaining error. Error seems appear only in Firefox (I'm not getting it in IE9).

Thank you in advance,

Pavel Kudrys

3 answers

1 accepted

Thanks for your comemnts folks. Yes, I treid to restart Jira or even delete the browser cache. Neither helped. But I noticed that just before the appearance of this error, there is some unusual waiting for I tried to delete the same named cookie from FF and it helped! No error message since then, even with re-enabled feedback module and Collector plugin. Have a nice day.

You can test if it works in IE or Chrome?

You stopped Jira and start again?
When you start Jira, the system loads all modules so you can get an idea of there is an error or not in the system ...


You can start Jira in foreground to see logs when start the system...

In linux: ./ -fg

Clearing your browser cache should help. It's also a more or less universal solution when erros appear in one browser only ;)

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

106 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot