An error is shown when I view an agile board

[Peter]

Each time I open the agile boards (Greenhopper) I receive an error screen with the following error message

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Script error.

Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js

Line: 0

Environment

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:19.0) Gecko/20100101 Firefox/19.0

[Immanuel Siagian · Accepted solution]

Hi Peter,

It seems that you may have run into a known problem described on the following article: https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors

At the moment, you can bypass this error by disabling the feedback module. Also, may I know your GH version?

Cheers

[Scott Fredericksen]

We have this same issue, but we are using (Linux) Firefox 15.0.1 and I just upgraded to Greenhopper 6.1.3.2 tonight.

Here are the details below:

Details

1. • Exception: Script error.
   • Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js</li<>>
   • Line: 0
2. • Exception: Script error.
   • Resource: https://jira.atlassian.com/s/en_UK-qq26it/783/5/1.2.5/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs.js?collectorId=d3de7fb5</li<>>
   • Line: 0

Environment

Mozilla/5.0 (X11; Linux i686 on x86_64; rv:15.0) Gecko/20100101 Firefox/15.0.1

[Immanuel Siagian]

Hi Scott,

May I know if you have tried the workaround suggested on this article: https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors ?

[Peter]

The workaround fixed the issue on my system. Thanks.

[Deleted user]

We got this problem too after we made an update from GH 5.10.6 to the latest GH version 6.2.1

[Scott Fredericksen]

Immanuel,

When I applied the workaround suggested, the first error went away in the article, however, the second error remained. Then, I noticed that the error metioned embededjs, so I tried closing my browser, restarting it and navigated tot he GreenHopper board again. And the second error (issuecollector-embededjs) went away. So, after applying the workaround, things work again.

Thanks

Scott

[Jan Arnold]

Same problem as Scott with my system. Latest versions of Jira an Greenhopper used.

Error Output:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Script error.
   • Resource: https://jira.atlassian.com/s/en_UK-qq26it/783/5/1.2.5/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs.js?collectorId=d3de7fb5</li<>>
   • Line: 0

Jan