Alert help desk users when a new issue is created by a customer


I have a group in google which forwards emails from customers to the regular Atlassian help-desk cloud mail,
Therefore I dont receive alters to my email when a new ticket arrives

I tired to make a notification scheme that alerts all my 3 help-desk users when a new issue is created but it doesnt work


can anyone tell me how to do it, or propose a different way?



3 answers

1 accepted

0 votes
Answer accepted

Got it:


my mistake was that I didnt asocciate my new notification scheme to the help desk project

or alternatly add the new event to the default scheme...

I would like to know this too, I am evaluating this helpdesk & there doesn't appear to be an alert configured to let agents know when a new ticket is logged?

I just sent an email directly to  and didnt get an email neither - It has nothing to do with my google group

So my question is more simple:
How do i make helpdesk users get an email alert when a costumer sends a ticket?

(same as Lorna...)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in United States

Atlassian acquires AgileCraft

         Good Day, Bad bad traffic, not sure why!!!! 1/2 hour commute took me 2 hours today 🤯 What helped me is that I kept browsing LinkedIn until...

49 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you