I have a group in google which forwards emails from customers to the regular Atlassian help-desk cloud mail,
Therefore I dont receive alters to my email when a new ticket arrives
I tired to make a notification scheme that alerts all my 3 help-desk users when a new issue is created but it doesnt work
can anyone tell me how to do it, or propose a different way?
I just sent an email directly to support@myCompany.atlassian.net and didnt get an email neither - It has nothing to do with my google group
So my question is more simple:
How do i make helpdesk users get an email alert when a costumer sends a ticket?
(same as Lorna...)
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