Agile no longer on top navigation

We've been using Jira for a month and today 'Agile' is no longer an option on the top nav menu. No changes were made to the plug-ins before it disappeared. I did disable/enable Greenhopper to see if that would fix it but no luck.

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My license had been incorrectly inactivately. Problem resolved by the sales support team.

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If you've disabled Greenhopper, that would explain it, although it should come back when you re-enable it. Can you check that it's definitely showing as enabled in the list of plugins? Could you also check the license for it is valid/active?

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You evaluation for GreenHopper appear to have expired. Please purchase the license by logging in into

I paid for my GreenHopper license on 12/4 so it should not have expired. Now my Jira Ondemand subscription has been inactived. I'm trying to work with sales to get this resolved.

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