After exported an excel file, saved it, then open it with blank

This question is in reference to Atlassian Documentation: Exporting Search Results to Microsoft Excel

I had used JIRA 6.4, followed instruction, used filter listed all tickets, then select Export use Excel, after file created then open it used Microsoft 2013. The excel file is empty.

2 answers

I have the same issue. Anyone else with an answer?

Here is the answer:


I was able to resolve this. With the Excel update it does an auto default on a setting that prevents the data from exporting. Do the following to resolve this:

  1. Open an Excel sheet
  2. Navigate to File -> Options -> Trust Center -> Trust Center Settings -> Protected View
  3. Un-Check "Enable Protected View for file originating from the Internet".

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