Lets be clear, this question isnt a question. In the comments you've started to ask I think 3 different questions. I will answer what I can:
1) emh.properties and put in the atlassian-jira/WEB-INF/classes. Is that correct ?
2) Does defaultProject should be equal to the Project Key or Project Name.....?
3) We are sending the mail to firstname.lastname@example.org, but it is not picked up by the Services created above ?
You should use a mail client to validate that the mail ever reached that box, and secondly, that no other service is retrieving the mail before your service does. Enabling MAIL debugging should also shed more light on that.
There, three questions for the price of one. Please raise new questions as NEW questions, so that answers can be targetted.
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