Activating Greenhopper trial is not possible

In MyAttlassian on the page "Configure Your OnDemand Instance" Greenhopper is listed under my active trials. However, the agile tab does not appear. In the add-ons menu of the administration area it says upgrade required. How do I activate the trial so I can use it?

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Assuming you have enabled this under the correct account, it should be available to use. Since it is hard to provide a better answer without more detailed information on your account, I would suggest you raise a support issue at support.attlassian.com

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