In MyAttlassian on the page "Configure Your OnDemand Instance" Greenhopper is listed under my active trials. However, the agile tab does not appear. In the add-ons menu of the administration area it says upgrade required. How do I activate the trial so I can use it?
Assuming you have enabled this under the correct account, it should be available to use. Since it is hard to provide a better answer without more detailed information on your account, I would suggest you raise a support issue at support.attlassian.com
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