Access to JIRA with Agent License

Recently, I upgraded my agent count from 50 to 100. I need to add several people to JIRA to allow them access to the service desk and tickets. We are unable to do this as it says we would not have enough seats available even if I try to add one more user. 

How to we add people as service-desk-agents in JIRA Service Desk to allow them to log in? As an FYI: We have 50 JIRA users and 100 service-desk-agents purchased. 

1 answer

0 votes

You should just be able to add them to the login group.  I think you need to take a look at what users are in the login groups to see where all your licences have gone.

Thanks @Nic Brough [Adaptavist]. Can you provide a link for how to add them to the login group?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Canada

Happy New Year - First AUG of the year - great success

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019.  We had our first AUG last night featuring Tempo Timesheets.  A great presentation and lots of int...

17 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you