you should contact your Atlassian support either directly or via
This is just a Q&A forum, not the official Atlassian support!
There are two potential items here, I'll attempt to answer them both :)
1. Change or add users to the license contacts for your instance
Your license contacts, for billing and technical messages, are all maintained in my.atlassian.com. To update the contact details simply login and select '+' to exapnd your account. In the technical or billing email field enter the new contacts details and press 'Add'. You can also adjust the new contact to become 'primary'.
There is a full guide available here: https://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-2
2. Grant group permission within OnDemand instance
To add a new user to the administrators group, head over to group administration for your instance, the link would be similar to:
Select the 'Add/Remove Users' button and move the necessary users into the administrators group.
For more details on managing groups and users in JIRA OnDemand, there is the following helpful guide:
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