Hurol,
Depending on the case, it could be related to an issue in the instance or some configuration not being applied. So, to get a background of that, do you record when you started to face this issue? For example, after having the add-on upgraded.
Also, can you check if the atlassian-confluence.log <Confluence Home/logs directory> display anything related to the questions symptoms?
Hope it helps you to start troubleshooting!
Cheers,
Giuliano Tenedini
Confluence/Crowd support
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.