My confluence server is confluence5.1 update 6.3 .There is a lot of data in my server 5.1. After update the server ,I signed in. I click the people on the page.But It is error.
Thank you very much!
We ended up discovering two database related issues that were preventing the upgrade from completing. The two issues we ran into were 1) duplicate users in the database and 2) content associated with users that were not in the database.
After cleaning up the database with SQL queries, we ran the userIndexingUpgradeTask from
<base_URL>admin/do-force-upgrade.action
For your production upgrade you plan to clean up the database ahead of time so the upgrade task will run with the rest of the upgrade, rather than manually afterward with the admin/do-force-upgrade.action.
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Hello Mengxing,
Can you please first try reindexing Confluence and let us know if you still have the error?
Thank you!
Kind Regards,
Shannon
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Thanks Mengxing!
I'll need some logs from you so I am going to go ahead and create a ticket in our support system. Check your email in a few minutes. :)
Kind Regards,
Shannon
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I am so sorry that I install confluence 5.1 then update to 6.3 ,but failed .So I don't give logs to you. When I update to 6.3 ,and the confluence start . But it can't start .The page show error.
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Today , I update confluence from 5.1.3 to 6.4.0 ,clicking the people that error reappeared. I don't know that my server have 4 user directory , remote from jira , 2 ldap , confluence Internal Directory. Some user belong to group jira-users , alse belong to group confluence-users. I reindex that log have error .I will send a email to you.Please help me that what to do .
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Hi Mengxing,
I received the logs from your colleague in the case we created. I'll follow-up with you there, and we can post the ultimate resolution here, okay?
Kind Regards,
Shannon
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