can the service desk customer portal be linked to *both* a knowledgebase and confluence questions?

[Chris Chris]

It'd be great to link not just to howto's, but also FAQs.

[john · Accepted solution]

Not currently. You can link JIRA Service desk and Confluence knowledgebase, but Confluence Questions is separate. Confluence Questions is still in its beta period so additional features and integrations will be added for the final product.

[BillA]

Great idea! I've filed a ticket for you at https://jira.atlassian.com/browse/JSD-35

[Chris Chris]

Sure Matt.

The customer portal is awesome, in that i can ask a question and it pops up How To's or Troubleshooting guides, but a lot of teh knowledge is in the new Confluence Questions module that you just rolled out. I ask questions there all the time, and people answer. Lots of people have the same question as me. Rather than direct users to two different places -- Customer portal and questions, direct them to one and have it search both.

I.e. if someone has a question on how to combine the contents of two lists on python, there may not be a "knowledge base wiki" article on that, but someone likely answered that on Questions. In fact, the knowlegebase itself on the wiki has a place to post frequently asked questions, but it'd be awesome to have that populate with the most frequently asked questions :)

[Matt]

Chris, we'd love to learn more about your specific use case and what you'd expect from such an integration. If you could elaborate on how you'd expect the three to work together that would be awesome.