When I enter new events with a reminder for 10 minutes before the event I am not getting emails.
I made sure that reminders are on.
Anybody know why? Is it because I am the owner of the event?
Confluence does send emails for Canadian holidays. Those are the only reminders I'm getting.
I'm now at having some email notifications but only for about half. It makes no sense. Very buggy. I can't figure out why we can't get consistent notifications. I have many tasks set up with one event type and I'm wondering if that causes it to break. This is fairly serious because we have a maintenance calendar set up to notify us of tasks that we'll be audited on.
We now use it to open Jira tickets (both cloud). We had issues as Jira was bouncing the Confluence emails as spam but we fixed it with an in-between mailbox associated with a service account that we (have to) add to all events for the notification to work.
A lot of workaround. We really wish that Atlassian would make a feature for that. I'm still amazed that it was so hard and hackish to make happen.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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