Space permissions by organization?

[Derek Chisholm]

I'm pretty new to Confluence and working wrapping my head around permissions and user access so bear with me and my ignorance.

I have a space that I'm creating as a knowledge base for employees at our company. I don't want to make publicly available for the wide internet but I don't want to add every person who needs access to the space as a paid user to Confluence either.

Is there a way to allow view access to a space for an unnamed group of internal users without making it available to anonymous users outside of the organization? I'm thinking similar to the Customer concept in Service Desk.

[Ollie Guan · Accepted solution]

Hi @Derek Chisholm,

Conf's permissions are divided into two parts: global and space.You can restrict the permissions of two types of users by using user groups.

https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html

https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html

[Derek Chisholm]

i Ollie,

Thanks for your response, it got me on the right track!

My goal was to give JSD customers access to a Confluence space without having to license them for Jira or Confluence while keeping it private.

Within the linked article Global Permissions Overview I found a link to a JSD article titled Serving customers with a knowledge base with details on knowledge base permissions.

I had to change the JSD project setting Knowledge base > Access > Viewing to "Everyone with access to your service desk can read articles without a Confluence license."