Redirection from confluence.domain.com to confluence.domain.com:8090 is not working.

[Esupport]

Hi All!

Can someone help? We have a windows server that handle all our redirection request for our company. For confluence, we want to setup where when a user type in confluence.domain.com, it'll redirect to confluence.domain.com:8090. but it's not working? It keep giving us a rejection error. It works if we have it setup to redirect to IPADDRESS:8090 but not the name? No idea what we are missing as we have that window server handle redirection before on other webpages and it works with no issue. Not sure why it's not working here. Any help will be greatly appreciated! 

[Nic Brough -Adaptavist-]

A rejection error suggests that you have not got the root domain correctly set in your DNS.  If ipaddress works, but name doesn't, then it's not resolving correctly.

I wouldn't use redirects to do this though, I'd use a proxy.

[Esupport]

Thank you for responding Nic! That's the thing though. In DNS, we have confluence pointing to the redirection server that handle the request to translate into confluence.domain.com:8090 but it's not doing that. If we change the script to point to IPADDRESS.domain.com:8090 it'll work. It's almost like the server is rejecting the other name?

[Nic Brough -Adaptavist-]

All I can say is that there is something in your networking that is not aware of the redirection.

Confluence itself does not care, although I'd want to check that you have the right base-url set - it's on confluence.domain.com ?  No port.