Notification of Questions Asked?

Burke Autrey September 22, 2015

Some of our users get notified by email when a question is asked in Questions but others don't.  Which notification setting controls this?

1 answer

1 vote
Steffen Opel _Utoolity_
Community Leader
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September 24, 2015

Notifications seem to primarily depend on which Topics you watch:

You can watch a topic to be notified when a new question is added. This is a great way to keep informed about what is going on in your site. 

To watch a topic:

  1. Go to Questions > Topics
  2. Choose Watch next to any topics you wish to be notified about.

If you are an administrator you can also add and remove people from the watchers list for a topic. Navigate to the topic then choose Edit beside the Watchers list. 

You can see/test this on the Topics tab on this very site for example.

Strangely it isn't possible to watch all topics at once, however, you can watch all questions with the resp. Watch all button on the Questions tab of your instance (understandably not available on this site) - according to @Bill Arconati's response in the comments section, this is essentially the same as watching all current and future topic.

Rikin Patel April 17, 2018

Still not working using your solution any other suggestion?

Space watch - ON

All Question watch - ON

Question watch - ON

Topic watch - ON 

 

Still not getting any email notification any suggestion what is cause? 

Steffen Opel _Utoolity_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2018

@Rikin Patel - probably not, but to better isolate this, are you using Questions for Confluence Cloud or Questions for Confluence Server?

Rikin Patel April 17, 2018

I not sure about Confluence Cloud or Server but we are using following URL so maybe you will get some idea.

"somedomainName.atlassian.net/wiki"

probably its Confluence Cloud.

Rikin Patel October 15, 2018

@Steffen Opel _Utoolity_ Is any updates? still not received email notification on Questions updates.

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Burke Autrey October 31, 2018

Our users are not getting question updates either - including those who are watching all questions.  We're on Cloud.  What should we check to troubleshoot?

Julien Vecchioli November 5, 2018

Hi guys,

We are facing the same issue: impossible to be notified on questions asked or answered on Questions for Confluence.

Are we missing a configuration ?

Thanks

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Burke Autrey November 14, 2018

Need an answer please.

Martin McDonald November 5, 2019

would still like a response... 

Yoed Grizim August 6, 2020

Has anyone solved this?

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