Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need for choosing plugins


We are a MSP with about 15 techs and 250+ customers. We need to consolidate all the data in one central place.

Our structure right now

Every customer have a folder with a spreadsheet with many worksheets like :

  • Listing of all devices and IPs (servers, printers, router, switchs AP etc)
  • Networks information (subnet, public ip, VPN, ISP etc.)
  • Passwords (I know, i know)
  • Licenses (Office, veeam etc)

Our documentation/KB is on word and network structure on Visio

First, I know confluence is cool, but I don't which plugins we should use! We need an "all-in-one" solution if possible or a good bundle of plugins. we are using Autotask for ticketing service and N-able on-Premise for connecting to each devices of our customers.

For the moment, $ isn't an issue. Do you have suggestions for us?

1 answer

1 vote

I would use:

  1. Jira Service Desk for ticketing
  2. Insight to manage the assets
  3. Confluence to manage knowledge base, documentation and other content

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

125 views 8 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you