Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

First accesss problem

Hi. I'm having issues with some users accessing confluence for the first time.
I'm getting "you are almost there" error message It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. if you continue to see this error, raise a support request".

can you help me?

 

 

1 answer

1 accepted

Hello Robson,

Please post the following:

  • A screenshot of your database configuration (remove any sensitive information).
  • Any errors you see in the Jira system logs found at <JIRA_HOME>/logs

Regards,

Hyrum

Hello Hyrum! Thanks for your answer.
I have no access to this information. I have only the user message that they are trying to access. That user is from safari browser and is her first access.

Hello Robson!

I would take this up with your Confluence administrator. There seems to be something going on behind the scenes. 

Regards,

Hyrum

Hi Hyrum, I had talked to Administrator and I solved it. 

thank you a lot. 

Regards.

Robson

Sure thing, Robson! Hope you are having a great day!

Hyrum

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

756 views 2 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you