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First accesss problem

Hi. I'm having issues with some users accessing confluence for the first time.
I'm getting "you are almost there" error message It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. if you continue to see this error, raise a support request".

can you help me?



1 answer

1 accepted

Hello Robson,

Please post the following:

  • A screenshot of your database configuration (remove any sensitive information).
  • Any errors you see in the Jira system logs found at <JIRA_HOME>/logs



Hello Hyrum! Thanks for your answer.
I have no access to this information. I have only the user message that they are trying to access. That user is from safari browser and is her first access.

Hello Robson!

I would take this up with your Confluence administrator. There seems to be something going on behind the scenes. 



Hi Hyrum, I had talked to Administrator and I solved it. 

thank you a lot. 



Sure thing, Robson! Hope you are having a great day!


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