Sr. Jira Administrator Mikael Sandberg shares his favorite Cloud Premium features
As part of Premium week, we’re highlighting one of our Community Leaders, @Mikael Sandberg! You may recognize Mikael from his involvement throughout our Atlassian Community and may have read his tips in the past on becoming double-certified.
To get us ready for Premium week, we're sharing his path with Atlassian products, his favorite Premium features that you might enjoy, and how they make his job easier.
Tell us about your role!
My title is Senior Jira Administrator, but I maintain all the Atlassian products that we are using here at Outreach.
What did you want to be when you grew up, and what was your path to your role today?
Growing up I wanted to be an air traffic controller, but a school nurse told me that I was color blind (which isn’t true…). While studying Informatics at the University of Boras, I became interested in Software Configuration Management and ended up as a ClearCase/ClearQuest admin and doing that for 10+ years.
In 2012, the company I worked for at the time wanted to find a new test management tool, which led to us looking at the current IBM Rational toolset we used and decided to migrate over to Atlassian’s products, and that is how I got started with Atlassian.
Up until I started at Outreach, I was mainly using Atlassian’s server products, but now it is all Cloud, and I have to say that Cloud is growing on me.
What do you do for fun outside of work?
As a dad to two pre-teen daughters I don’t have that much time for anything else, but I do enjoy going to the local driving range from time to time. And we like visiting the local brewery and food trucks.
How do Atlassian Premium products make your job easier, and what’s the coolest workflow you’ve built across multiple Atlassian Premium products?
Outreach sort of got grandfathered into Atlassian Premium since we used some of the apps that are now part of the Premium offering. Insight for Jira is helping us surface more data in our requests, and we are exploring adding more objects and attributes to include even more.
Jira Service Management and Halp have been a success so far; not only does Halp help the IT team but it is also helping our Security team by having the auto-answers for the most common questions they get.
Which teams in your organization use Jira Service Management Premium?
Almost every business team at Outreach is using Jira Service Management Premium, from IT to Legal to our people team.
Not only do we use it for service requests, it will also play an important part of our change management process and making it standardized across our business teams.
Which Jira Software Premium feature can you not live without?
Automation. We use Automation in all of our projects, and have about 50,000 executions per month. And it is not just in Jira Software that we are using it, it plays a big part in our JSM setup as well.
We use it for anything and everything, for example we use it to notify teams via Slack about urgent bugs reported by our support teams.
Which Confluence Premium feature has been the most beneficial to your and/or your team?
Our enablement team wanted a way to get analytics about their documentation in Confluence, and it was around that time that Atlassian announced Analytics as part of the Premium offering, so we jumped onboard.
And being able to see analytics at the Space Level as well as Page level is helping us to see which pages get the most traffic and which ones that we should either redo or archive.
Thanks, Mikael! Drop your questions on Premium for Mikael below in the comments. 👇🏼 Learn more about Atlassian Cloud Premium, and keep an eye out for more Premium Week fun to come soon!
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Sharon Tan
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Customer Marketing Content Manager
Atlassian Inc.
Austin, TX
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