We're unable to confirm that JIRA license

Hi,

I used the license that was provided to me on a trial (low-end) server. Now, the real (high-end) server has arrived. However, when I try to enter the license number the installer tells me: "We're unable to confirm that JIRA license".

How can I resolve this matter?

Thanks,
Peman

1 answer

0 vote
Gaston Valente Community Champion Jul 23, 2017

Peman,

Maybe the Server ID has changed and you need to update the details at my atlassian.

Usually the license is linked with the server id but i didn't have any problems ever with this.

 

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