Philly AUG Members
I am doing some informal research. Are you in a company (or have customers/clients who are) that utilize Jira for development, but track customer issues with something like FreshDesk, Oracle Service Cloud/Service Now, or some other tool?
What is the reason that they have utilized that solution as opposed to Jira Service Desk? Is there a feature gap? Is their solution so large and integrated in their processes and procedures that it's like the US Financial Crisis (Fannie Mae, Freddie Mac) years ago and it's achieved a status of "too big to fail?" or is it just because they "don't know any better?", aka they don't know what Jira Service Desk is or what it offers?
I'd love to know your experiences!