Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...
When getting an Alert with the API, there are two Boolean fields: seen isSeen Does anybody know the difference between the two?
Is it possible to add line breaks to the description field using the Alert API? I've tried using /n and </br> but those don't seem to work. Thanks, Bill
I have tried searching the Community (and Google) for this exact scenario, but nothing useful has come up. In our Opsgenie instance, the integrations option is unclickable. Only Slack can be configu...
I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video: h...
In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5. I can easily configure the happy case (alerts during off...
Hi, When linking Jira tickets into a post-mortem they do not show as linked in the master incident page. Is there a way to have them synced ?
Hi: I am trying to add a team and members to Opsgenie. What is the proper role needed to do this. Currently my role is of user. I am trying to set up the ability to link a Jira Service Management...
Hi, I would like to know if it's possible to escalate a priority dinamically based on the numbers of time that one alert happens without a ACK. For example: if some P3 alert happens only 2-5 t...
I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?
Hi, We have an API integration with OpsGenie where our system sends alerts to OpsGenie using the AlertAPI. Now, we would like to create custom actions for that alert (e.g. Open in Grafana), etc. Is ...
I have setup integration between Opsgenie and a Salesforce Developer Environment. I want to retain the ability to open, update, or close an alert/case in 1 environment and it will change the co...
This is however not available through integration with JSM nor on standalone, please help.
How do I set the Priority for an Alert when creating with Opsgenie bot in MS Teams?
We want to use the Zendesk integration to create Zendesk tickets from Opsgenie alerts but it seems you can not manually create tickets from Zendesk or at least I can not find how. It works to create...
Hello, When I extract the information from the alerts in Opsgenie, I would like to add the "tags" in the generated CSV file. How should I proceed? Thank you Cordially Jean-Pierre KELLER
I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours. Is this possible? We have all our aler...
Our on call schedule starts at 5PM Central Time / 6 PM Eastern Time and goes until the start of the next business day 7AM Central / 8AM Eastern. One of our team members just started on call, for our ...
Hello, my company uses Salesforce Sales Cloud, with basic Case functionality. We do not have Service Cloud. Is it still possible to use the OpsGenie integration, or do we need Service Clo...
Server downtime in your company: No need to panic, because you have chosen Opsgenie as a reliable alerting system and have already set up Incident Rules. So relevant incidents are directly identified...
Hi there, The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of us...
I did setup service dependencies as document in the docs https://support.atlassian.com/opsgenie/docs/create-a-service-relationship/ but it seems it doesn't add any value to the monitoring! I h...
You definitely heard about this problem or witness it yourself: Often you get a flood of unnecessary notifications sent to your systems — but when significant faults occur, no warning is sent out or ...
Hi I´m Trying to get the my teams schedule from the API with my Teams Geniekey and get´s an error "Api key is not authorized to access the schedule" as reply I´m able to get who is on ca...
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