Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

how to add attachment to email description

Suleiman Khader
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2023

ho can i add the attachment part of the description , i know it is appended but it not convenient to see it in the ticket, specially the app, that why i am trying to add it part of the descriptionScreenshot 2023-08-11 at 9.22.33 PM.png

1 answer

0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2023

Hi @Suleiman Khader ,

Unfortunately, the alert notes section is the only place that allows attachments to be added. The other sections only support text or links, but not files. 

Suleiman Khader
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 15, 2023

the problem some email alerts they add the content as html (file) which make it no convenience we see it in Opsgenie alerts ( we need to click the attachments then click the file to see it)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events