escalate to last person in same timezone

Bruce Hartman August 24, 2021

If someone does not respond to an OPSgenie page, I want to escalate to the previous person in the same timezone.

 

If I am follow-the-sun for escalations.

US1 8am-8pm. India1 8pm - 8am. US2 8am - 8pm.

 

If US2 does not respond, I want to page US1, NOT wake up India1

Is it possible?

thx

1 answer

1 vote
Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2021

Hey @Bruce Hartman 

What you can do is have separate schedules for US1, US2 and India1.

Then have different Escalation Policies and Routing Rules for each timeframe. So that when an alert comes in between 8am-8pm it should be Routed to the Escalation that forwards the alert to US2 schedule and then escalates it to US1 schedule if not acknowledged. It may look something like this:

Screen Shot 2021-08-26 at 14.29.26.png

Bruce Hartman August 26, 2021

In this scenario... then the US1 and US2 schedules are set up with coverage 7x24 but only paged during the specified hours?

Bruce Hartman August 26, 2021

NM, I got my answer... thanks

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