If someone does not respond to an OPSgenie page, I want to escalate to the previous person in the same timezone.
If I am follow-the-sun for escalations.
US1 8am-8pm. India1 8pm - 8am. US2 8am - 8pm.
If US2 does not respond, I want to page US1, NOT wake up India1
Is it possible?
Hey @Bruce Hartman
What you can do is have separate schedules for US1, US2 and India1.
Then have different Escalation Policies and Routing Rules for each timeframe. So that when an alert comes in between 8am-8pm it should be Routed to the Escalation that forwards the alert to US2 schedule and then escalates it to US1 schedule if not acknowledged. It may look something like this:
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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