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1 answer
Hey @Bruce Hartman
What you can do is have separate schedules for US1, US2 and India1.
Then have different Escalation Policies and Routing Rules for each timeframe. So that when an alert comes in between 8am-8pm it should be Routed to the Escalation that forwards the alert to US2 schedule and then escalates it to US1 schedule if not acknowledged. It may look something like this:
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