Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Zabbix alerts are not acknowledged through OpsGenie Edge Connector (oec)

We have installed the OpsGenie WebHook integration with Zabbix, and the OpsGenie Edge Connector.

With this, Zabbix sends alerts to OpsGenie as it should, however alerts acknowledged in OpsGenie are not acknowled in Zabbix. In looking at the Activity Log for the alert in OpsGenie, I can see that the error seems to be originating from the actionExecutorForZabbix4.py script:

"/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 138, in <module> main() File "/home/opsgenie/oec/scripts/actionExecutorForZabbix4.py", line 109, in main "eventids": alert_response.json()['data']['details']['eventId'], KeyError: 'eventId'

I have opened a support case with Atlassian. Has anyone encountered/resolved this issue?

1 answer

1 accepted

1 vote
Answer accepted

Hi John!

 

This is Justin, the engineer who worked on the original support ticket you opened - I just wanted to add an answer here, in case anyone else runs into a similar issue. 

 

The root problem here was due to a mixing of Opsgenie's provided integration and Zabbix' native Opsgenie notification method, outlined here:

 

https://www.zabbix.com/integrations/opsgenie

 

To use Opsgenie with OEC (which is required for full bi-directional communication), you'll want to be sure to use the notification method described here: 

 

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zabbix-plugin/#Opsgenie-Plugin-Configuration-in-Zabbix--for-Zabbix-version-3.2-and-above-

 

which triggers a script that sends to Opsgenie's Zabbix integration endpoint, and importantly includes the required 'eventId' property, which is used for the OEC integration. When using Zabbix' webhook notification method, the 'eventId' property is not included, thus breaking some of the functionality that allows us to make updates *back* to the source alert in Zabbix.

 

In the case here, once we added the notification action and command to use the provided script to send to Opsgenie, the full bi-directional flow did begin to work as expected. 

 

Having said that, if you (or anyone else) runs into a similar issue, please let me know!

 

Best, 

 

Justin

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,349 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you