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What happens to an OpsGenie user when they're removed from SSO?

I'm testing OpsGenie for use with a large enterprise that utilizes SSO. I've been unable to find any kind of documentation that describes what happens when I remove a user from my third-party SSO provider instead of within OpsGenie. Does the user get automatically removed from on-call schedules and teams? Or do they go inactive and need to be manually cleaned up?

Any kind of clarity into this would be much appreciated!

1 answer

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1 vote
Answer accepted
Nick H Atlassian Team Aug 01, 2022

Hi @Josiah Tillett ,

I believe the user would need to be removed from within Opsgenie even if they were removed from your SSO. And I believe they would remain active as well even if removed from SSO.

A user cannot be removed / deleted from Opsgenie until they are removed from any schedules and/or escalations they are configured in:

Removing them from schedules and escalations needs to be done manually, and by design so no workflows are interrupted or affected.

Is there any way to identify if a user has been removed from SSO without waiting the 90 days for their account to go inactive?

Nick H Atlassian Team Aug 02, 2022

I don't believe there is unfortunately.

Alright, thanks anyways!

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