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We are using OpsGenie for oncall escalation - need to delay the Opsgenie message

We are using OpsGenie to call out to our on-call staff who use Zoom Phone.  The problem is the OpsGenie message starts before the call is actually picked up.  So when you answer, you are already half-way through the message.

 

Can we get OpsGenie to delay the start of the message?  Is there some type of delay or call handling script where we can embed delays?

1 answer

0 votes

Hi Gregg!

 

Justin here, from Opsgenie support - happy to help!

 

The voice message read aloud when a voice notification is received should only begin once a user has answered a call and pressed a key to accept that call - if your users are experiencing a different behavior (such as you described - with the first part of the message being cut off), I'd recommend that you (or the users themselves) open up a new support ticket with us here:

 

https://support.atlassian.com/

 

or start a new chat with our support team, using the in-app chat option available in the lower right-hand corner of the app. 

 

Once we've got a ticket open, we'll be able to coordinate some additional testing which should help us narrow down and resolve the root issue. 

 

Thanks!

 

Justin S

Atlassian Cloud Support

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