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Request re-acknowledge of alert

We had a situation where an alert was acknowledged but forgotten (for various reasons).

Would it be possible to request a re-acknowledge every X minutes/hours if some conditions are met (e.g. high priority alert for a certain app).

1 answer

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1 vote
Answer accepted
Nick H Atlassian Team Mar 04, 2022

Hi @Giovanni Tirloni ,

Closest thing to that use case is a Notification Policy which can restart notifications after X-time for high priority alerts.

These can be configured under a team's Policies tab, and that policy might look something like this:

npc1.jpg

Thank you, that's very insightful.

Like Nick H likes this

Hi @Giovanni Tirloni ,

within escalation rules you can restart an escalation path and check the option to reset the acknowledge state in each restart.

image.png

So you can create a new routing rule and escalation for your specific cases.

Nick H Atlassian Team Mar 04, 2022

^ What @Stefan Draber mentioned above is also another option.

I should have mentioned earlier that restarting notifications through a Notification Policy will also revert the ack'd state too:

npc2.jpg

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