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Its possible to assign jira service desk tickets based on the opsgenie on call calender schdule

Ankuskum July 7, 2023

Its possible to assign jira service desk tickets based on the opsgenie on call calender schdule

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2023

Hi @Ankuskum ,

There is no straightforward way to assign the Opsgenie on-call user for each specific alert, but if your JSM and Opsgenie are on the same Atlassian site you will be able to use Jira Automation that will pull in all of your Opsgenie schedules and teams (shown in the second screenshot below) so that you can create an Automation based on the project type and then assign Jira issues to the Opsgenie on-call user for that team. Here is an example of what that looks like:2023-07-10_10-06-46.png2023-07-10_10-07-10.png

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