Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Integrating with ManageEngine ServiceDesk with Opsgenie

We recently got Opsgenie and we are trying to integrate it with our ManageEngine ServiceDesk Plus software that we use for helpdesk ticketing. We have followed all the instructions with setting a webhook and trigger. Tested it by putting in a helpdesk ticket that met the requirements and it is not generating an alert within Opsgenie. Maybe I am missing something. Any help provided would be great.

1 answer

0 votes
Darryl Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 22, 2022

Hi @Brandye Poynter ,

This is Darryl. I am here to help. :)

It's awesome to know that you just started your journey with Opsgenie!

From your description, we understand that you've followed the instructions to complete the setup for the ManageEngine ServiceDesk Plus integration.

May I further confirm with you if the data payload sent from your ManageEngine ServiceDesk Plus side matches the same or similar structure as mentioned in the instruction?

This issue requires further investigation by our team, we would recommend you raise a support request via this link and my colleague will help you from there.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events