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How to get tinyid from opsgenie alert to populate in Jira ticket

Andrew Montoya
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September 30, 2021

I need assistance in being able to get the tinyId or Ticket number of an opsgenie alert to automatically populate in a Jira Project task when its created. Have it populate either as a comment or a field. Integration between Opsgenie and Jira is already setup.

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Allen Barnard
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 4, 2021

Hi @Andrew Montoya


Our Jira Software integration currently does not support adding an alert identifier to the Jira task, it is however supported by our Jira Software OEC script by default support adding the alert alias as a label.  Please not the OEC script will only provide the alias as a text label (you will need to manually search for the alias in Opsgenie), also not that OEC is only available for Opsgenie plans that support bi-directional integrations..

Please see the section for Configuring Jira Software Integration for OEC

Here is a link to the Latest Jira OEC package.

Once you have installed OEC on your server you need to setup the config.json here is a link  for the OEC configuration page If you scroll halfway down the page you will find documentation on how to setup the configuration file and how the parameters within the config.json shoul dbe setup (when you install the package above it will come with a non functional example config.json that you will need to edit with the relavent details for your Opsgenie Api key and your Jira Software project information.)

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