Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,341
Community Members
 
Community Events
176
Community Groups

How do I connect an Opsgenie trial to an existing atlassian domain?

When starting the Opsgenie trial, it forced me to create a new domain. When I tried typing our existing domain, it prevented me by saying this name was taken. So in the end, the trial was created under a different domain name. How do I link the trial to our actual domain so I can start adding users to test out the trial?

1 answer

0 votes
Darryl Lee Atlassian Team Apr 13, 2022

Hi @Landon Tran ,

This is Darryl. I am here to help.

Understand that you would like to use your existing Atlassian site to contain a new Opsgenie trial instance but have not succeeded.

It's very likely that there is already an active Jira Service Management cloud subscription existing on your Atlassian site, which auto-spins up a subordinated Opsgenie subscription and is associated with the same Atlassian site. Because the limitation of 1 Atlassian site can only contain 1 Opsgenie subscription, this becomes the root cause.

In order to confirm this, please consider reaching out to Opsgenie Support via this link and my colleague will help you from there.

Furthermore, please understand that there is no solution for Opsgenie to be migrated across different Atlassian sites. Here is the feature request -> https://jira.atlassian.com/browse/OPSGENIE-24

Hope this helps.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events