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How can we link our Opsgenie to a new Jira instance?

Kirsty Bowie
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August 16, 2023

One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie.  How can we change the Opsgenie integration to point to the new site?

We no longer want it on the original site.

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Aaron Geister
Community Leader
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August 16, 2023

@Kirsty Bowie

So if you have JSM site and a standalone Opsgenie site you can merge Opsgenie to JSM by follow the Confluence document that I am linking in:

https://support.atlassian.com/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/

I believe this is the only answer to the question.

This would pull the current Opsgenie site into JSM and they would be one connections. This would allow you to keep most settings but a few things won't transfer like live chat. If you have routing enabled with a number I believe you will need to migrate that number.

Cheers and hope this helps,

Aaron

Kirsty Bowie
I'm New Here
I'm New Here
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August 16, 2023

Thanks Aaron.

Our Opsgenie site is not standalone.  I've got a call in to Atlassian about making it standalone, so we'll see.

Thank you again.

Kirsty.

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Aaron Geister
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2023

@Kirsty Bowie ,

Yeah if you want to de-merge or separate them you need Atlassian support to do so. Thanks much and good luck.


Respectfully,

Aaron

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