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Closing out an alert stops all actions

Edited

Hello, 

As per this guide (Close and delete an alert | Opsgenie | Atlassian Support).

This one basically states that Closing is conclusive; meaning all necessary actions have been taken.

So to confirm, if you just close out the alert, no further actions (alerts) will occur correct? This will stop the alert process?

It may be a silly question however, I'm being informed that you must acknowledge first and then close.

Thanks

4 answers

3 accepted

0 votes
Answer accepted

To expand the stack and see all the notifications, click anywhere in the top notification. To collapse the stack, click Show less. Take action: Click the action.

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Answer accepted
Samir Atlassian Team Apr 28, 2021

Hi @William Butt !

 

Yup that's right. Once an alert is closed, the only other action that can be taken is to "delete" the alert.

Closing an alert will stop the notification/escalation process.

Thanks @Nick H and @Samir for the quick response, you guys are awesome.

Like Nick H likes this
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Answer accepted
Nick H Atlassian Team Apr 28, 2021

Hi @William Butt ,

If an alert is closed, "Recipients [who were notified of the alert] will be notified when an alert is closed" like that document incidents. But no other notifications will sent, and no other actions will be possible on the alert (besides deleting the alert).

Hope this helps! Let us know if you have any other questions.

Nick H Atlassian Team Apr 28, 2021

A user does not necessarily need to acknowledge an alert before closing it, but acknowledging an alert can halt notifications.  

Like William Butt likes this

confirm Dialog boxes are modal windows they prevent the user from accessing the rest of the program's interface until the dialog box is closed.

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