Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Closing out an alert stops all actions

Edited

Hello, 

As per this guide (Close and delete an alert | Opsgenie | Atlassian Support).

This one basically states that Closing is conclusive; meaning all necessary actions have been taken.

So to confirm, if you just close out the alert, no further actions (alerts) will occur correct? This will stop the alert process?

It may be a silly question however, I'm being informed that you must acknowledge first and then close.

Thanks

4 answers

3 accepted

0 votes
Answer accepted

To expand the stack and see all the notifications, click anywhere in the top notification. To collapse the stack, click Show less. Take action: Click the action.

0 votes
Answer accepted
Samir Atlassian Team Apr 28, 2021

Hi @William Butt !

 

Yup that's right. Once an alert is closed, the only other action that can be taken is to "delete" the alert.

Closing an alert will stop the notification/escalation process.

Thanks @Nick H and @Samir for the quick response, you guys are awesome.

Like Nick H likes this
0 votes
Answer accepted
Nick H Atlassian Team Apr 28, 2021

Hi @William Butt ,

If an alert is closed, "Recipients [who were notified of the alert] will be notified when an alert is closed" like that document incidents. But no other notifications will sent, and no other actions will be possible on the alert (besides deleting the alert).

Hope this helps! Let us know if you have any other questions.

Nick H Atlassian Team Apr 28, 2021

A user does not necessarily need to acknowledge an alert before closing it, but acknowledging an alert can halt notifications.  

Like William Butt likes this

confirm Dialog boxes are modal windows they prevent the user from accessing the rest of the program's interface until the dialog box is closed.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,427 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you