Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can email notifications "From" be something other than

Hi there,  is there a way we can configure the email notifications "From" email address to be something like "" instead of the standard email address?

1 answer

1 accepted

0 votes
Answer accepted
Samir Atlassian Team Jul 21, 2021

Hi @Edmundo Rangel ,


There isn't a way to change which email address we send our notifications from. Could you clarify why you're looking for it to come from a different address?




Thank Samir, we want to send automated notifications to customers/stakeholders and they must be coming from a address, cannot be coming directly from opsgenie.  Is there an integration between opsgenie and external email services to push notifications instead?

Samir Atlassian Team Jul 21, 2021

Thanks for clarifying @Edmundo Rangel !


We don't have a way to send alert notifications from a different address.

However on the incident management side of Opsgenie, on the enterprise plan we offer free stakeholders. Stakeholders can be your customers, or other internal people in your company who need to be notified of incidents (i.e. issues that cause performance issues, or outages. Different from your regular alerts).


Stakeholders are intended to be people who need to be notified when something serious is going on, but not people who will be responding and working to resolve the issues 


Stakeholders can receive notifications of incidents via email, and you can create a custom Stakeholder Email Notification Template, where you can customize the email display name that the email notifications will come to for these notifications. 


We don't offer any sort of integration with an external email service for alerts. Alerts can only send emails users in Opsgenie as alert notifications, we don't have any sort of outbound email integration or anything like that.


Hope this helps! Let me know if you have anymore questions.




Thanks Samir, yes I think the email template will suffice, we will soon move to Enterprise license.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

867 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you