Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can OpsGenie only alert when an Azure alert is still active after 5 or 10 minutes?

We have some Azure alerts set up for our dead letter queues in the microservice topics.  If the number >0, the alert triggers.  Our topics also have retry logic, so quite often the alert goes off but is resolved within 5 or 10 minutes (the intervals for data getting updated in Azure.  

Can OpsGenie receive the alert but not forward it on unless it is still active after an interval?  Azure sends an email when the alert is fired, and when the alert is resolved.  So the fired email starts a timer, and the alert is not sent to the on-call person unless the resolved email is not received before the timer (configurable) expires.

1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Jan 21, 2021

Hi @Jerry Sullivan ,

Seems like what you need is a Notification Policy:

These can delay / suppress notifications for X-time. Essentially providing that buffer an alert will have before resolving itself, or notifying your users.

Notification Policies can be configured under a team's Policies tab. Note these are only included in the Standard and Enterprise plans.

Your policy might look something like this:

np comm 1.jpg


Hope this helps! Let us know if you have any other questions.

Nick, thanks for the quick reply.  We will dig a little deeper into the link you provided as we assess using OpsGenie.

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events