This article aims to gather and provide a summary of the activity logs of the alerts created via the Incoming Call Routing integration in different scenarios. High level summary If th...
The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or ack...
This article will provide a simple guide for how to format the Opsgenie alert content when it is passed to the Microsoft Teams integration side. This article will cover three formatting examples: ...
Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, befor...
Tl;dr: Atlassian has registered a legal entity in Singapore so Opsgenie and Jira Service Management SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 20...
Summary If you have a use case where you want Alerts to be created or Alert Notifications to be suppressed (or both) during business hours, how would you go about doing this? Is it possible to supp...
This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and E...
If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a ...
Summary When using any Opsgenie Integration that is separate from the Atlassian Integrations (Jira Software, Jira Service Management, etc.) you only have the ability to send updates to Opsgenie, no...
Advanced integration settings are available only on the standalone Opsgenie Standard and Enterprise plans, and the JSM/O Premium and Enterprise plans. &...
Wouldn't it be great if you could get alerts right in your inbox? Well, you can! Opsgenie makes it easy to integrate your email with its system. There are several ways to do this, including using pro...
On-call scheduling and rotation is a way for a team to make sure that there is always someone available to help if something goes wrong with the computer systems they use. It's like having a superher...
Opsgenie is a cloud-based incident management platform that helps organizations to manage and respond to IT service disruptions. It is designed to be used by IT operations, DevOps, and incident manag...
What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current tim...
Hey Atlassian Community! We’re excited to announce our first agile & DevOps event – Atlassian Presents: Unleash. Join us in person on February 9 in Berlin, or t...
Summary Sometimes in Opsgenie you will be unable to link or create an Issue from an Alert. You may receive an error such as: Can't create/link an issue in Jira. "Unexpected error occurred" ...
This article outlines how to extract fields and data into an alert that are not offered through an integration by default. The Advanced tab of an integration shown below is only available only on...
On Sep 7, 2022, we announced that new limits for escalation policies in Opsgenie would go into effect on Sep 21, 2022. We’ve since received feedback from many of you about the impact of the ...
Part of this article provides the instructions based on the Advanced Integration Settings which is only available at the Standard and Enterprise subscription plan. For the users who are the globa...
This article covers the three main methods for mapping Opsgenie alert priorities: Advanced integration settings Custom Value to Opsgenie Priority Alert policies Advanced int...
TL;DR: Opsgenie’s Marid integration server was deprecated on December 26th, 2019, and it will be 100% retired on November 21st, 2022. All Marid integrations and any integration that is using the “sen...
We’re excited to announce the launch of new Jira Software and Jira Service Management integrations for Opsgenie! These new integrations are available today in your Opsgenie integrations library, or...
Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
Server downtime in your company: No need to panic, because you have chosen Opsgenie as a reliable alerting system and have already set up Incident Rules. So relevant incidents are directly identified...
You definitely heard about this problem or witness it yourself: Often you get a flood of unnecessary notifications sent to your systems — but when significant faults occur, no warning is sent out or ...