Community resources
Community resources
Community resources
Opsgenie
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Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc. Users can be deleted from the Users list under Settings> Users. If y...
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This article will demonstrate how to remove a user from a schedule without messing up the final rotation. Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...
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The alias field in Opsgenie is used to match actions on an integration to the correct alert. Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...
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This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host. The main use case for this is using OEC across multiple integrations i...
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Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan. While on a trial, you are able to test out any features that we offe...
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This article shows how to route incoming phone calls to different schedules based on the time of day. Here is an example of the call routing schedule based on time of day: T...
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This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integrati...
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Hey Opsgenie Community! We’re excited to announce an improved integration setup experience began rolling out to all Opsgenie and Jira Service Management cloud customers on Sep 14, 2023. This n...
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Opsgenie has String Processing Methods available for pulling specific text out of an integration payload. This article will show two string processing method use cases for extracting text from two di...
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When using the Opsgenie debug logs, you can narrow down your results to specific events by searching for particular phrases and keywords. Below are some examples. You will need to copy the entir...
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This article aims to gather and provide a summary of the activity logs of the alerts created via the Incoming Call Routing integration in different scenarios. High level summary If th...
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The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or ack...
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This article will provide a simple guide for how to format the Opsgenie alert content when it is passed to the Microsoft Teams integration side. This article will cover three formatting examples: ...
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Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, befor...
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Tl;dr: Atlassian has registered a legal entity in Singapore so Opsgenie and Jira Service Management SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 20...
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Summary If you have a use case where you want Alerts to be created or Alert Notifications to be suppressed (or both) during business hours, how would you go about doing this? Is it possible to supp...
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This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and E...
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If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a ...
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Summary When using any Opsgenie Integration that is separate from the Atlassian Integrations (Jira Software, Jira Service Management, etc.) you only have the ability to send updates to Opsgenie, no...
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Advanced integration settings are available only on the standalone Opsgenie Standard and Enterprise plans, and the JSM/O Premium and Enterprise plans. &...
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Wouldn't it be great if you could get alerts right in your inbox? Well, you can! Opsgenie makes it easy to integrate your email with its system. There are several ways to do this, including using pro...
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On-Call Scheduling and Rotation: A Kid-Friendly Explanation of How Teams Keep Systems Running Smooth
On-call scheduling and rotation is a way for a team to make sure that there is always someone available to help if something goes wrong with the computer systems they use. It's like having a superher...
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Opsgenie is a cloud-based incident management platform that helps organizations to manage and respond to IT service disruptions. It is designed to be used by IT operations, DevOps, and incident manag...
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What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current tim...
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Hey Atlassian Community! We’re excited to announce our first agile & DevOps event – Atlassian Presents: Unleash. Join us in person on February 9 in Berlin, or t...
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