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Which ways I get a report on the time that a task spent in one status and moved to another?

I have a workflow in which there are some statuses. The point is to find out how much time has passed along the path of the task from the status "Created" to the status "In Progress". Those. when a task enters the "Created" status, the countdown begins until the task enters the "In Progress" status, etc. by status: how long did the task go from the "In Progress" status to the "Done" status. No need to take into account any workflow steps (refund, rejected, etc.).
Working with SLA's is not very convenient, since there are no specific Time Goals, but maybe there is some kind of workaround.
Maybe there are some plugins for such purposes, or you can do something like that out of the box, or maybe there is an automation rule? Tell me, please!

3 answers

3 accepted

Hello @Andrey Rudnev 

The easiest way to track how long it takes to solve an issue, in my opinion, is to try Time in Status for Jira Cloud.  It generates the Time in Status report, which shows how long an issue has been spent in each status. In the " Total" column you can see the cumulative sum of time spent on the issue.

tis report.png

To track how long it takes an issue to move from one status to another you can try Time between Statuses. All you need is to create Status Groups for the time between "Issue Created" and "In progress" statuses. 

tbs.jpg

These add-ons are developed by my team and are free for using up to 10 users. So let me know if you have any questions.

 Hope it helps

1 vote
Answer accepted

Hello @Andrey Rudnev ,

The data you need is available in each issue's history but Jira does not give this as a ready-to-use report. The closest you can get is using a Control Chart or a Cumulative Flow Diagram. Both are available as part of Jira Kanban Boards. They paint an overall picture but they don't give you the chance to work with individual issues. They also have limited flexibility in terms of report parameters.

 

To get what you want, you need to use a marketplace app. Our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center. 

Time in Status basically allows you to see how much time each issue spent on each status and on each assignee. 

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_AssigneeDuration.png 

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For an alternative solution to your need, Time in Status also has Duration Between Statuses report. As the name suggests, this report type shows how long it took for each issue to get from status A to status B.

tisCloud_DBS_Metrics.pngtisCloud_DBS_Report.png

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per week, month, issuetype, project, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) is particularly useful here since it allows you to compare different time periods or see the trend.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status areports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

1 vote
Answer accepted
Rahul_RVS_Support Marketplace Partner Feb 16, 2022

Hi @Andrey Rudnev 

You can try out our add-on to get this data

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue and you can filter by issue type as well. You can also combine your statuses to define your lead/cycle/resolution time and also extract the transitions history of the issues. The main features of the app are as below

  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Change Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget

Disclaimer: I work for RVS, the vendor for this app, and I am one of the developers of the app.

 

TIS.PNG

@Rahul_RVS_Support Hi, I'm trying to use your app but i have a question -> 

Speaking directly about my problem, I'm trying to find a way to view the time, from the first hit of the task in In Progress, to the first hit in Done, and if the task was still walking along the workflow, for example, it was in the On Hold status, then add this On Hold's time to In Progress.

Hi @Andrey Rudnev 

For creating a Status Group, pls navigate to Settings - Apps page. You will find Time in Status -> Grouped Statuses link on left nav bar.

After creating a status group, on "TIS - Time Reports" screen, please select the group name from the "Statuses" drop down as shown below. Click on "Save" in the pop up.

In the example below I have selected the "Lead Time" status group.

TIS - Status Group.PNG

 

You will see "Lead Time" as a column in the results table.

 

TIS - Status Group Results.PNG

 

Hope it helps.

Pls let me know for any further query.

 

Thanks

Rahul

@Rahul_RVS_Support Great, that really helped. I created a group of two statuses: In Progress and On Hold. I added this group according to your example, now I see the total time for these statuses. Such a question, can I see ALL the time using the created group, for ALL tasks, and not separately for each?

Rahul_RVS_Support Marketplace Partner Feb 21, 2022

Hi @Andrey Rudnev 

This feature is in our backlog, ie total for time in each status for all the issues, and we will be implementing it soon.

However as a workaround, you can easily export the report to a CSV file and total up the time for each column.

Thanks

Rahul

Like Andrey Rudnev likes this

@Rahul_RVS_Support Ok, i understood, thank's for your answers!

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