Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,161
Community Members
 
Community Events
165
Community Groups

Is there a way we can set severity on JIIRA tickets along with Priority ?

In JIIRA, we have only Priority field while raising tickets. But that is becoming more difficult for the developers to fix issues if there are like 100 medium priority issues and without knowing severity levels, its time consuming and non productive 

1 answer

0 votes

Add a new custom field to capture "Severity".

Oddly, Severity is one of the reasons Jira was written - developers were simply ignoring it because it was so rarely set usefully by end users, Mike and Scott deliberately dropped it. 

I tend to prefer driving priority and ranking by severity and impact, with severity being a "level of bad you see" (with human descriptions from "minor cosmetic error" through "it breaks stuff a lot, but is still usable" through to "system unusable"), and the impact giving you an idea of the users affected.  An issue that is "system unusable" but for one person is high severity, low impact and hence quite a low priority compared with "it breaks a lot" for 10,000 people.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Off-topic

Don't F&*% the planet.

Over the weekend, Atlassian ran a New York Times ad calling on business leaders to join us in committing to a net zero future through the Science-Based Targets Initiative. As part of our gl...

1,196 views 6 40
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you