I wanted to ask the ones that are in customer service to share the way they cope with disappointed callers?
We are telecommunicators and relaying a message to the callers about receiving an appt for the Covid 19 Vaccine and that is IF appts are available. Me personally iam just seeing as relaying the message of there is not any available appts; try back later, and there is appts and lets get you one. I do not take it personal any longer. At first, it was kind of heartbreaking because I can see the people really want the vaccine. Do you have any input/feedback? How are you coping?