Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,713
Community Members
 
Community Events
176
Community Groups

If I obtain an ITIL certificate, what jobs I can do?

I wonder what kind of job I can get with the ITIL certificate. I really appreciate for any answer.

1 comment

Hi @Najjar _Innovura_ 

It's difficult to define a specific job, given the many practices you learn through ITIL can be applied to most aspects of many job roles - in my opinion that is why most job descriptions within industry usually put ITIL as a 'desired' certification.

If you start with ITIL4 Foundation, you'll touch on the basics of:

  • Incident Management
  • Problem Management
  • Service Request Management
  • Change Enablement

...plus many many more.

Whilst having your ITIL certification won't guarantee you a job as a Change Manager, Problem Manager or HPI Manager, it's the first steps to understanding the principles of each practice which you can apply over time to roles. ITIL is a set of guiding principles which you can apply as necessary to what you're doing, within IT and beyond...

For example: I'm the Operations Lead for a small team within a global organisation. I am certified in ITIL v3 and ITIL4 Foundation, and have a few of the intermediate ITIL v3 certifications too (Service Ops, CSI etc). I wouldn't say I use what I've learnt everyday, but when on-boarding new services you take the ITIL practices into account to ensure all elements of IT service management are covered. I also head up a Support team, who support Atlassian products for 1,000's of users - so it's important for us to have processes in place for Incidents, Problems, Change and Service Requests (we also added Risk - although not a defined ITIL process). Jira Service Desk is ITIL certified out of the box for Incident Management, Problem Management, Change Management and Request Fulfillment - so if you're looking for an ITIL compliant product for these aspects, start with JSD 😃 (https://www.atlassian.com/blog/jira-service-desk/jira-service-desk-itil-certified)

The Axelos website is a good place to start for anything ITIL - https://www.axelos.com/best-practice-solutions/itil

Hope this helps, and good luck with your ITIL journey!

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events