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Upgrade Issues

Fadoua
Fadoua
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November 5, 2019

Good evening all,

I am scratching my head at the moment. I don't have any topic to talk about today as my brain is tired.

I have been working on upgrades since 9:30 am. The one that took my time was Jira as I am not sure why when I upgraded to 8.0.3 everything went well until I switched the server.xml files. I added the one that has customizations.Jira won't start. I get an annoying error in Windows.

I checked so many pages. There is one that seemed similar to mine that Atlassian shared however the special characters they are talking about are already in my file. I am sure it is something minor but it is keeping me awake(it is not a Tomcat issue).

Hopefully I will have better topics by next week. Until then wishing you all a great week ahead.

Best,

Fadoua

                                        scratching head.jpeg

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Fadoua
Fadoua
Community Leader
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November 6, 2019

Anyone faced this issue before?

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Vlad
Vlad November 7, 2019

What version of Jira did you upgrade from, what path to ?.?.? > 8.0.3 > 8.5.0

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Fadoua
Fadoua
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November 7, 2019

@Vlad  7.13.0 -> 8.0.3 -> 8.5.0 (nothing special about 8.0.3 I just like to upgrade to X.0 version before going to upper ones. it was the latest in the X.0 versions stable without major issues)

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Vlad
Vlad November 7, 2019

Ah, yeah I was going to do that as well, but then I was like, meh, let's roll the dice, Atlassian does not state that there should be a sequence, so why bother, just upgrade to 8.X from 7.6 and now on 8.5.1 :P

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Ravi_P
Ravi_P November 7, 2019

Can you attach the last few lines of catalina.out and atlassian-jira.log?

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Ravi_P
Ravi_P November 7, 2019

Check the heap size setting, anti-virus, java version, and connectors in server.xml. If everything looks good, delete plugins/.bundled-plugins and plugins/.osgi-plugins directories from JIRA_HOME directory.

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Fadoua
Fadoua
Community Leader
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November 7, 2019

@Ravi_P  Thanks for taking time to help! It was a silly reason. I added extra spaces on the file when I was adding the customizations related to cert path and ports.

I was able to start Jira yesterday after fixing it and upgraded to 8.5.0

I agree with you Catalina helped me in finding the issue more than the Atlassian-confluence.log file

Thanks again!

Best,

Fadoua

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Ravi_P
Ravi_P November 7, 2019

 @Fadoua Congrats on successful troubleshooting and upgrading Jira to v8.5.0. This is my most favorite version ever.

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