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Trying to Link with JIRA

Good day,

I'm trying to link with a New-Gen Jira board so that I can be transparent with two separate teams and I just want to update any changes on their platform over to JIRA, but for some reason I can see only a few JIRA boards that has been created in Atlassian when I'm setting up the connection.

What could be the reason or what do I need to do to see all my JIRA boards?

Thank you. 

1 answer

Hey @Barend Vermaak ! What fields are you trying to sync? It could be that the native integration isn't able to sync all the fields you'd like. You can use Unito, the company I work for, as they sync + Jira together! Attached is a photo of the difference between their native integration as ours. Here, is more information on it. Hope this helps :)'s Jira Integration.png

Hi Jilian,

I'm using the integration feature within and I want to us it one-way (if something happens in it updates/create a ticket on one specific JIRA board), but when I get to the point of setting up where I select which board in JIRA I want o sync to I can only see a couple of my "already created" boards in JIRA. The one I want to sync to is a "new-gen" board.


I'm thinking there is "permission" or something I need to enable maybe to see this board when setting up 

Hmm, if you're using's native integration, I would ask this question in their community to see if someone there can help, since it sounds like it might be on their side!

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