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JIRA "next gen" board user picker issue

I can not use the next gen board, everytime I try to create an issue I receive the following message: 


Something's gone wrong

Product Owner: User 'admin' is not valid for this user picker


It seems It want to add a labeled role I have in another project rather than my actual user name. 

1 answer

0 votes

Hi Robin,

Can you please go to the custom fields and check if the field "Product owner" has a default value?
If so, please remove this value and try to open a ticket again.


I am sorry but I don't see custom fields in next gen project settings

Hi Robin,

Sorry, I should have specified.
The custom fields are located on Jira Settings > Issues > Custom fields.
There you can check if the custom field has a default value by clicking on ... > Configure > Default value.


This sounds exactly the an issue I'm having!

We have no custom fields in the project in question, but the field at the front of our error did exist in a project we deleted recently.

@Robin_Sarfati did you ever resolve the issue?

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