It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do customers access Customer Portal with SSO enabled? Edited

Hey everyone,


We just implemented SSO on our test JSD for say email address. I have enabled the options so that customers can sign up and create their own accounts. But my test user isn't able to log onto the Customer Portal. My test user is using a different domain. A account.


Can my account still log onto Customer Portal to log requests even though my SSO is for


Or is it that once SSO is enabled only users with the email address that ends with can log on?


Do I have need to give this person application access to JSD?


These are the settings I have


SSO: (example)

Project: Next-Gen

Project Settings: Open





1 answer

Ok, so I've been playing around with it and from what I can see looks like you can indeed log in with a different external address even with SSO enabled.


When I use the same link to log in I get redirected to the Customer Portal

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

439 views 4 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you