Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot create NextGen project Edited

Hi, I have the same problem. Could you guide me to solve this issue?

1 answer

0 votes

Hello Raymond, 

Welcome to Atlassian Community!

Checking the ticket that was created, it didn't have a resolution, so we will need to investigate it in order to fix it. 

Can you please go to Jira settings > System > Global permissions and confirm if the administrators and site-admins have permission to create next-gen projects?

Does it show any error when trying to create the project? Please, open the developer tools on your browser to check if it shows additional details and if possible, send us a screenshot.

Is it happening to other users?

Regards,
Angélica

Hi @Angélica Luz thanks for your response, I followed your step but  it doesn't work, I  added the screenshotScreen Shot 2020-04-14 at 10.44.41 AM.png

Thank you for the screenshot.

Searching for similar issues, I found one that is related to a bug that was already fixed, but some sites are still affected.

Please, go to the Jira settings > Issues > Custom fields.

Search for the Flagged custom field > Click on … > View field information. On this page, I need you to check if the context is set to Global (all issues). 

The error I found on the logs about the issue creation is the one below:

"message":"Failed to create project. Project type: ProjectTypeKey{key='software'}. Template: com.pyxis.greenhopper.jira:gh-simplified-agility-scrum. UUID: null","micros_container":"jira","pid":65,"product":"jira","thread":"http-nio-8090-exec-38","time":"2020-04-15T03:25:38.504715601Z","timestamp":"2020-04-15T03:25:38,503Z"}

If the context is not set to global, since the field is locked, I will create a ticket with our support, so it will be possible to access the database in order to change the context of the field.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Next-gen

4 steps to get actual statuses on the Jira board.

Jira   is a powerful tool   that helps teams to plan, manage, and report on their work.   We love using Jira, especially for its ability to track issue progress. But how to monitor the...

555 views 5 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you