It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CSAT not recording

Hi there,

I recently create a next-gen Service desk project.

I enabled the system to collect CSAT feedback.

I created, close and rate few tickets myself but CSAT has not been recorded.

Do you experience anything similar?

Thank you

Marco 

 

1 answer

0 votes

Hello Marco,

Welcome to Atlassian Community!

Testing using the details you provided, I was able to rate the ticket and the information appears correctly on the report.

Just for us to better understand and help you with this issue, can you please let us know where are you searching for the information? Is it directly in the ticket or on the satisfaction report?

Are you creating and rating the ticket using the same account or are you using a separate customer account?

Have you tried creating a ticket on behalf of some other user and asked them to rate?

Regards,
Angélica

Hi Angelica,

I was looking at the satisfaction report:

https://herdinsights.atlassian.net/jira/servicedesk/projects/CS/reports/all-rating

Unfortunately I was also deleting these tests therefore there was no score recorded.

My mistake.

Thank you

Marco 

Like Angélica_Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Next-gen

Next-gen Customer Council

Hey Next-gen fans, Would you like the opportunity to give direct feedback to the Next-gen product team? Would you like the chance to preview and test new Next-gen features? I’m excited to annou...

1,116 views 14 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you