Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CSAT not recording

Hi there,

I recently create a next-gen Service desk project.

I enabled the system to collect CSAT feedback.

I created, close and rate few tickets myself but CSAT has not been recorded.

Do you experience anything similar?

Thank you



1 answer

0 votes

Hello Marco,

Welcome to Atlassian Community!

Testing using the details you provided, I was able to rate the ticket and the information appears correctly on the report.

Just for us to better understand and help you with this issue, can you please let us know where are you searching for the information? Is it directly in the ticket or on the satisfaction report?

Are you creating and rating the ticket using the same account or are you using a separate customer account?

Have you tried creating a ticket on behalf of some other user and asked them to rate?


Hi Angelica,

I was looking at the satisfaction report:

Unfortunately I was also deleting these tests therefore there was no score recorded.

My mistake.

Thank you


Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

5,239 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you