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Updating Status for NextGen ticket with automation

Hi,

 

I have automation on any ticket creation at the Jira service desk. I am assigning the ticket based on a type to certain agents. I want to update the status to "Assigned". There is no drop down value to update status in the "Edit Issue" Component.

 

 

2 comments

Ok. I think I got it. I think I have to use the "Transition Issue" component instead of "Edit Issue". It seems to be working with that.

Like Dirk Ronsmans likes this

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