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Service Desk Security

Hi I'm new here and am working on an Enterprise application of JSD for our Agency. One of our main concerns with what we do is data security. I work with an office that issues a series of protocols we must abide by to ensure our customers security is paramount. Has anyone here have any history in dealing with security, protocol and suggestions moving forward in the implementation of JSD? 

Part of it being Education, part of it being configuration. I don't want to over engineer this but at the same token I don't want to be facing catastrophe. 

Any general shared experience and wisdom is welcome. I understand if you can't get into specifics as the topic implies. 






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